'We loved your Christmas crackers, so decorative and beautiful.  Also the wrapping paper, the taupe one was just gorgeous.  Anychance of more plain coloured papers like the taupe, being available for next Christmas - they look so good with ribbons etc., we think much better than patterned paper.  Hope you have a good New Year.'

 

'All too frequently we have to email companies to complain - it gives me pleasure to be emailing you with huge compliments on your products and service. The crackers and sparklers I ordered were delivered yesterday and I am absolutely delighted with them.  Even better, since they were delivered to work, everyone there has seem them and wanted your details! I was particularly impressed with the speed of delivery and secure packaging, which appeared to be recycled, so it made me feel even better! Although the beautiful crackers (and frankly the sparkle of them - I have never grown out of the need for that!) was the best part.

Many thanks once again, and I wish you all a merry Christmas.'

 

'I just had to write to say a very BIG THANK YOU for the crackers which I have received today.  I am so pleased with them - they are absolutely beautiful!  It will be a shame to use them!  Thank you again for a beautiful product & excellent service!'

 

'Dear Frou Frou and Thomas Team,

I have just taken delivery of the crackers I ordered from you on 21/10/09 and can I just say that I am absolutely delighted with them.  They are just fabulous.  It is so nice to see such a quality hand made product and I admire the time and talent that has been put into making them.  Now I am so looking forward to choosing an individual and personal gift for each of my family to complement the beauty of the crackers and I just know that my dining table will look wonderful on Christmas day.  Thank you so much.  I will recommend you to all my friends and family and wish you every success with your business in the future.  You will definitely be hearing from me again.'

Private client, Christmas

 

'I have just taken delivery of my Christmas Crackers and i just had to say they are absolutely beautiful. Far superior to anything from the high street. The service was impeccable also, from the ease of ordering from your site to the very swift delivery. I will certainly recommend Froufrou and Thomas to all my friends and colleagues.'

Private client, Christmas

 

'A short note to thank your for organising the speedy arrival of the crackers - they're gorgeous and will be perfect containers for the pieces of jewellery. I much appreciate you getting them to me this week - one less thing to check off my list !

A little early to be sending festive wishes I realise, but wishing you and your team a merry ol' time for when the last of the orders have been despatched!'

Private client, Christmas

 

'I received my package this morning.  WOW!  They are perfect!!! They looked wonderful on your Website, they look so much more luxurious now I have them. Thank you so much. I bought these as a stocking filler for my husband and two daughters (in their 20's).  They are to good for using as a stocking filler, they are going to adorn our Christmas table.  My only regret is that I didn't buy an empty one for myself !

Many thanks once again, Kind Regards'

Shirley Private client, Christmas

 

 We're not perfect, but we do try to make things right if they do go wrong. This client had 3 children's crackers which didn't pull so we sent out some more for her kids. This was her response:

'hi clare the kids send a big thank you for the crackers!!they loved the contents and they went with a bang. so lovely to find a company that really cares about its customers. i will be using your company again and will recommend to family and friends!!'

So - please let us know any issues - we want you to enjoy our crackers!

 

'Dear Clare and all at Froufrou,

The Easter crackers were wonderful.  I put them on the dining table and they were so admired that nobody pulled them!  (most were taken home as cherished doggy bags).  My husband and I bravely pulled ours and the fact they contained, inter alia, Easter chocs made everyone exclaim with delight! (and even more determined to take theirs home...).  They were the highlight of the lunch’ table and especially spectacular because we had a couple of overseas friends visiting who were vaguely familiar with crackers per se but bowled over by yours! I cannot begin to thank or praise you sufficiently.  l recognise your main trade must be weddings and Christmas but your Easter crackers were so special.  Other Easter gifts paled in comparison (in truth they were unnecessary). I am now thinking when we can next find an excuse to enjoy yet more of your crackers....

With all thanks,

Elizabeth

Jokes were eggcellent....'

Private client, Easter

 

'Dear Clare Thank you for delivering my order so promptly. The crackers look wonderful as always. Kind Regards Sue'

Private client, children's birthday

 

'Just to say huge thanks for the beautiful crackers - absolutely gorgeous and the hit of the day.  hope you had a splendid christmas (sales and personally - all success and relaxation much deserved).'

Private client, Christmas

 

'You saved our Christmas this year - we BURNT the meat, luckily we had your fabulous crackers to distract us all and make us feel festive again!'

Private Client - Christmas

 

'...what a wonderful addition your crackers were to our small but perfect Valentines' Eve party - as well as the sparklers, bubbles and confetti!  The crackers were simply, beautifully gorgeous and much admired - in fact one of my girlfriends couldn't bear to "crack" hers!  Thank you so much for making our valentines' soiree - a day we normally don't succumb to because of its commercialisation - even more magical.'

Private Client - Valentine's Soiree

 

'Thanks so much for the fab crackers – they went down wonderfully – to the extent that one of my neighbours was desperately swiping everyone else’s gifts for herself!'

Private Client - 25th Wedding Anniversary Party

 

' Thank you very much they all arrived safely yesterday and as ever perfectly presented. It's such a pleasure to open the box and see the beautiful work you do, so much nicer than all the ghastly commercial stuff in the shops and other web sites!

This is how Christmas should be Froufrou and Thomas are the best!

Very best wishes and a very Happy Christmas to you all.'

Private Client - Christmas

 

'I just wanted to drop you all a note to say a big thank you for delivery of my crackers and how pleased I was to get great customer service.  It was the first time that I have used you and I will definitely be a repeat customer! And I will be recommending you to everyone I speak to! I hope you all have a relaxing January after what I am sure is a manic December.'

Private Client - Christmas

 

'Oh my goodness!!!   They are so beautiful!!!! Far too lovely to have people pulling them apart!! Thanks so much Clare for all the help.'

Private Client - Wedding

 

'Your crackers were a big factor in making the wedding special and the contents were greatly enjoyed by one and all.'

Private Client - Wedding

 

'Thank you for the gorgeous crackers. I will be filling them today and our event is on Thursday. My colleagues and I are all very impressed with your crackers, service, packaging and website and we will definitely bear you in mind for future events here at the Botanics.'

Maureen McKellar, Development Officer, The Royal Botanic Gardens, Edinburgh

 

 

'We have used Froufrou & Thomas for many different events and each time they have provided us with immaculate crackers - tailormade to our exact requirements. Both Zest and our clients have been thrilled. Thank you!'

Wonkie Hills, Zest Events Ltd

 

 

'Specially commissioned crackers were sent to our top 100 clients, instead of the usual Christmas card last December, to give that extra special TLC. The creativity of Froufrou & Thomas allows us to build our customer loyalty with our key clients not just at Christmas, but throughout the year to ensure our customers understand how much we value their business.'

Brigid Macleod, Sales and Marketing Director, Nielsen BookData

 

 

 

'My company, Homes, has used Froufrou & Thomas' services for the last three years. For my firm's Christmas Dinners, Froufrou & Thomas have supplied unique table crackers, which not only provided each guest with a bespoke gift but also decorate the table in a most charming and unusual way. I would recommend Froufrou & Thomas' service to any company or individual. As a corporate customer, the service provides Homes with an unusual and appreciated Christmas gift solution each year.'

Ann Smith, Managing Director, Homes Management

 

 

'Simply stunning wedding crackers completed our Winter Wedding table displays. The colours superbly matched the deep red roses of the table pedestals, and the petals strewn on the tables. They were an absolute hit. Even the children had something special - the crèche table had children's size crackers, with sweets and embroidered pens inside. Froufrou & Thomas' infinite attention to detail is fantastic. Clare is a pleasure to work with - she'll advise, and also listen to what you want - before creating the perfect cracker for your occasion.'

Private Client, Wedding

 

 

'My 21st birthday party was made truly cool by the amazing crackers Clare supplied; designed to match the decoration of the venue, they contained a personalised gift for boys or girls, as well as extra party poppers.... my friends were really impressed.'

Private Client, 21st Birthday Party

 

 

'This year I approached Froufrou & Thomas to make the crackers for my Christmas table. I had invited a wide range of guests, from elderly gents to lively four-year-olds, so obviously I needed a more flexible package than that offered in standard cracker boxes. Froufrou & Thomas took note of each guest and chose a gift to suit each one; beautifully presented, each one completely different in design, the crackers made my Christmas table the talking point of the day. Many thanks.'

Private Client, Christmas Party